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Now Hiring - Manufacturing Service Inside Sales Representative in Buffalo, NY

Manufacturing Service Inside Sales Representative in Buffalo, NY

Alfa Laval

Base Salary Yes (amount not posted)

Total Comp: NA

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Qualifications Years In Sales

Industry: Manufacturing

Benefits: yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Machinery Manufacturing

To Whom Manufacturing

Location: Buffalo, NY

3.9

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place every day.

This Service and Inside Sales position will be working with heat transfer equipment to support our customers in the Energy market. The incumbent will utilize his/her skills to provide excellent customer service by providing the solutions to the customers’ requests. His/her technical skills will provide an added value to the customer when selling parts and advising proper service. The main purpose is to grow and develop further Service business. Communication/promptness is the main priorities for this position as well as a data driven and analytical approach.

About the position:

Conducts himself/herself in a considerate, professional, cooperative and helpful manner toward fellow employees, customers, vendors and visitors.
Complies with all company policies and procedures.
Follows all safety policies and company-wide safety requirements; encourages action assuring safe behavior; confronts unsafe behavior and conditions proactively and positively.
Assist established customers with mechanical & electrical parts and service orders.
Identify business opportunities within the market and concluding direct sales of Alfa Laval products and services within a defined area of responsibility (e.g. geographical, group of customer, industry or product group etc.).
Develop technical and value quotes reflecting the customer needs stressing the unique selling points.
Provide direct support to customer during the quotation process with advanced technical support in a timely manner (including Engineering related to spare parts sales enquiries)
Support and response to customer’s technical enquiries and preparation of contracts, pricing, and commercial negotiations
Actively follow up the quote to understand if the proposed value is understood and if it is matching the customer needs.
Assist in maintenance of sales tool information (ERP, CRM, Installed Base…), including inventory files relevant to spare parts quotation and orders, customer, contact info and equipment information in Installed Base
Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
Provide contract sales representatives with direction on opportunities in their regional territories.
The ability to present service offerings to different audiences in person, via telephone/video, and e-mail as required.
Responsible for attending weekly sales and production meetings to receive and provide updates for current open orders.
Responsible for providing exceptional customer service to ensure return business with all accounts.
Develops a list of prospective customers to use as sales leads based on installed base information along with market and industry intelligence.
Nurture qualified leads for service, spare parts and maintenance and convert them to orders: manage the service & spare part sales and order process, from the enquiry to the on-time delivery and invoicing.
Review pending orders and specific customer requests to ensure excellent customer service and customer experience.
Minimal and occasional travel will be required.

What you know:

Associate degree and/or at least 5 years of practical experience with 3 years’ experience in a customer service/sales environment, to include the following:

Strong organizational, oral and written communication, analytical and interpersonal skills.
High energy with high level of self-initiative and strong sense of urgency.
Computer skills (i.e. Microsoft Office, Excel).
Experience working in a manufacturing and sales environment.
Ability to read equipment blueprints, wiring schematics and process and instrumentation (PID) diagrams.
Ability to multitask; being resourceful; having high integrity, expected self-starter are all important attributes.
Must have valid driver's license.

Physical & Environmental Factors

Office environment with frequent attendance in shop and wear required PPE.
Environmental Factors (hazardous materials, work location, work surfaces, exposure).

What's in it for you:

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

EEO/Vet/Disabled Employer

Alfa Laval

Company Size
10000+ Employees

Founded
1883

They Sell
Machinery Manufacturing

To Whom
Manufacturing

Website
www.alfalaval.com

Revenue
$1 to $5 billion (USD)

Alfa Laval is currently hiring for 8 sales positions

Alfa Laval has openings in: VA, PA, & NY

The average salary at Alfa Laval is:

8 Yes (amount not posted)

Alfa Laval

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Alfa Laval

Alfa Laval is currently hiring for 8 sales positions

Alfa Laval has openings in: VA, PA, & NY

The average salary at Alfa Laval is:

8 Yes (amount not posted)